SHIPPING

 

Delivery Time Disclaimer: Please be aware that all delivery times provided on our website are estimations and may be subject to variations due to unforeseen circumstances. Given our current high demand, some orders might take over 2 weeks to reach you. For any inquiries, reach out to us at dymediaus@gmail.com

Shipping Costs: Shipping prices vary based on your country of residence. During checkout, the shipping rates are calculated according to the provided shipping address. Add items to your cart, proceed to checkout, and view the shipping options and rates before finalizing your purchase. Customs duties or taxes imposed by your country are your responsibility and are not included in the shipping fee.

Order Processing: Most orders are processed within 1-3 business days. If you suspect a delay beyond our specified timeframe, contact us for an update. We prioritize prompt and efficient shipping, keeping you informed about your order's status. For inquiries about shipping times, tracking, or other concerns, our customer service team is ready to assist you.

Incorrect Shipping Information: Ensure accurate shipping details during checkout. If an error is noticed before shipping, we'll correct it free of charge. After shipping, contact the courier to rectify any issues. We're not liable for lost/undelivered packages due to customer-provided incorrect/insufficient information.

Package Pickup: Retrieve packages promptly if they're awaiting pickup. Failure to do so may result in return or destruction by the carrier. We're not responsible for notifying customers about pickups; it's the local delivery company's responsibility. Stay vigilant with package tracking to address any necessary pickups.

Delivered Packages: Once marked as delivered by the carrier, our responsibility ends. For theft or loss, file a police report and inform your local postal carrier. Seek responsibility and potential compensation from the local delivery company for discrepancies or unsecure deliveries. Contact your local carrier directly for resolution, as they have detailed tracking information. We cannot provide refunds or resend packages free of charge for items returned or destroyed due to non-pickup.